You have 14 days from the date you received your order to request a full refund. You are responsible for covering the cost of return shipping. Returns must be unused, in the state you received them, and in the original packaging. We only accept refunds if your items arrive broken, unless your purchased our 1 year warranty. Once we receive your product(s), the full amount of the returned devices will be refunded to the original payment source used.
To complete your return, we require a receipt or proof of purchase.
Email us at firstname.lastname@example.org to start the return process.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.